This is the portfolio of Beau Hagan, a membership operations specialist working at the intersection of surf and golf media. The site is built for editorial surf publications like Stab Magazine, and for any membership-driven media company that needs someone who can run the engine behind the content: onboarding members, recovering cancellations, automating support, and turning inbound conversations into revenue.
Beau spent two years running membership operations for The Golfer's Journal, a publication that works the same way Stab does: paid by its members instead of leaning on advertisers. He managed the full lifecycle for over 30,000 members, supported more than 40 events every year, and built an AI-powered support skill that automated 40 percent of inbound inquiries and doubled daily throughput. He improved save rate on at-risk accounts from 20 percent to 30 percent, contributing to net membership growth of 3,000 to 4,000 in a single year.
Before The Golfer's Journal, Beau ran events and activations for Catch Surf and KBS Golf Shafts, covering everything from festival logistics and retail drops to national tour stops. He has handled over 150 inbound sales inquiries a week across email, phone, chat, and the Broken Tee Society app, and built more than 100 landing pages for e-commerce and event launches.
He has been surfing his whole life and was one of Stab Premium's first 1,000 members. His favorite Stab media so far: How Surfers Get Paid, Surf 100, The Mysterious Affair: Harrison Roach, and Andy Irons and the Radicals. He has been paying for Stab since the beginning and now wants to help build it. This portfolio is his application for that work.